What should I do? I run a small company that ships water saving toilets. Today, I set up shipping through frieghtquote.com. I was charged $400 last night for the shipment. I looked at the Bill of Lading today before the shipment was to be sent and saw they had put the incorrect address for pick up. I asked my representative to change the address and about twenty minutes later I received 5 additional separate charges totaling around $1000. Plus I now have 1 overdraft fee and several more seem to be in the works.
Obviously I don't have that much money and I need that money in my account plus the overdraft fees. I called my representative and she was blatantly rude and still hasn't called me back after 2 hours. I called customer service twice and talked to two different people. They have not called me back. I need that money back today and all they said was they could put the money back into the account in 3 business days. I have already cancelled my card, so this plan does not even work. I have also lost much of this day working on this situation.
Does anyone have any input for how to solve this situation in timely fashion. I am sick of getting taken advantage of because I am small business but I don't know what to do.
What should I do? I run a small company that ships water saving toilets. Today, I set up shipping through frieghtquote.com. I was charged $400 last night for the shipment. I looked at the Bill of Lading today before the shipment was to be sent and saw they had put the incorrect address for pick up. I asked my representative to change the address and about twenty minutes later I received 5 additional separate charges totaling around $1000. Plus I now have 1 overdraft fee and several more seem to be in the works.
Obviously I don't have that much money and I need that money in my account plus the overdraft fees. I called my representative and she was blatantly rude and still hasn't called me back after 2 hours. I called customer service twice and talked to two different people. They have not called me back. I need that money back today and all they said was they could put the money back into the account in 3 business days. I have already cancelled my card, so this plan does not even work. I have also lost much of this day working on this situation.
Does anyone have any input for how to solve this situation in timely fashion. I am sick of getting taken advantage of because I am small business but I don't know what to do.