The idea of having google's support team fixing a software glitch that not only affects my business but thousands of others is a lot more attractive than if my in-house server goes down and it is solely up to my internal or sub-contracted support to remedy the problem.
Twitter in now under the microscope of the public and media so they have to take extra steps to preserve their image. Of all their departments, HR should be the one that best represents their brand/company and this oversight is unprofessional and hopefully not indicative of a problem with their corporate culture.