I bought a retina macbook pro off apple's webstore and it was fine. My credit card number got stolen in between placing the order and them charging, and was resolved in a quick phone and they sent me a follow up email so when I got the new card I could sort it out quickly. They also didnt try charge the card until it was actually ready to ship, so was not stuck in limbo.
I also had a problem with some updates, again a call to support and the service was about as good as it could be, knowledgeable staff, timely responses, follow ups etc. A+ would shop again.
It sounds like the re-seller just isn't very good.
The overall poverty rate given is approx 15%.