Apple - worst customer service ever(mariusandra.com)

3 pointsby mariusandra14 anni fa5 comments

http://mariusandra.com/blog/2012/08/apple-worst-customer-service-ever/

3 comments

dizzy14 anni fa

I bought a retina macbook pro off apple's webstore and it was fine. My credit card number got stolen in between placing the order and them charging, and was resolved in a quick phone and they sent me a follow up email so when I got the new card I could sort it out quickly. They also didnt try charge the card until it was actually ready to ship, so was not stuck in limbo.

I also had a problem with some updates, again a call to support and the service was about as good as it could be, knowledgeable staff, timely responses, follow ups etc. A+ would shop again.

It sounds like the re-seller just isn't very good.

Turing_Machine14 anni fa

"To be fair, I’m dealing with a “Premium” Apple Reseller, not Apple themselves. However as a customer I couldn’t care less. To me they are Apple"

And to anyone else it's an independent store that happens to sell Apple products.

If you buy a piece of candy in the grocery store and the clerk is rude, do you blame the candy company? I doubt it.

Complaining to Apple is a good strategy; if they get too many complaints they're likely to drop the reseller. However, claiming that the reseller IS Apple is just disingenuous.

mariusandra14 anni fa

Quoting a comment on the blog post by Priit Roosimägi: "If Apple has granted a retailer "Premium" status and it is the one place, which represents Apple in the whole country, the reseller does become one with Apple in all consumers' eyes and Apple should take the blame."

They are the ONLY place in Estonia that is an authorized reseller and the ONLY one that has physical stores. Thus, by all means, they ARE Apple for the people living here.

Kettlebrain14 anni fa

You now have also http://www.valgeklaar.ee/ ( not sure if they are any better but lets hope so....)

Kettlebrain14 anni fa

I agree and know the company myself. Not good service and little or no knowledge. Went for a interview at their main office for a service technician job, was told since i did not know the language it would be difficult to hire me(also they offerd me around 600 € pr month). I have 2 years of experiance as an ACMT with certification, Told theme NO thank you.