My experience: after about a month, they finally called and took my information over the phone. I then waited the 2 weeks for the information to "propagate" to Apple, tried to sign up, but it said something was off. It turns out they forgot to put in our website address. So I tried to sign up for their iUpdate account (which allows modification of your data), and apparently I missed one of the questions, so now I can't update it online, and the only choice is to mail in this paper form along with like 3 paper forms of identification, then wait for a few weeks for them to give me credentials to iUpdate, then make the single-field change, then wait another 2 weeks for it to propagate to Apple. I called to ask "since you were able to take all my other information over the phone, can you please just make this minor modification?" The answer was always "no." D&B is indubitably the worst "service" I have EVER worked with!