Last night I sent a private e-mail to our Customer Service team in response to a customer complaint regarding her past orders and restaurant profile. My e-mail, which outlined how to resolve the customer issue, contained a bad joke which was very poor in taste. Subsequently, the bad joke was sent to the customer. What I said was a major lapse in judgement on my part. I deeply regret this.
I immediately reached out to the customer and offered my full and sincere apology. I would like to extend that same apology to all of our customers and Customer Service team. There is no excuse for this.
At Postmates we love and value our world-class Customer Service. We take great pride in our Customer Service team. However, with my comment I have not lived up to our own standards and also damaged my team’s reputation.
I cannot find the words to describe how much I value our customers and how deeply I care about them being happy. There is no excuse for this type of conduct.
I take full responsibility for my actions. I am sincerely sorry.
Bastian Lehmann
"From January 2008 to September 2010, Elop worked for Microsoft as the head of the Business Division, responsible for the Microsoft Office and Microsoft Dynamics line of products, and as a member of the company's senior leadership team. It was during this time that Microsoft's Business Division released Office 2010.[15]"
Last night I sent a private e-mail to our Customer Service team in response to a customer complaint regarding her past orders and restaurant profile. My e-mail, which outlined how to resolve the customer issue, contained a bad joke which was very poor in taste. Subsequently, the bad joke was sent to the customer. What I said was a major lapse in judgement on my part. I deeply regret this. I immediately reached out to the customer and offered my full and sincere apology. I would like to extend that same apology to all of our customers and Customer Service team. There is no excuse for this.
At Postmates we love and value our world-class Customer Service. We take great pride in our Customer Service team. However, with my comment I have not lived up to our own standards and also damaged my team’s reputation.
I cannot find the words to describe how much I value our customers and how deeply I care about them being happy. There is no excuse for this type of conduct.
I take full responsibility for my actions. I am sincerely sorry. Bastian Lehmann