Hey there, we're a small team trying to make a big customer service software that does everything the business owner would want. You probably know software such as Zendesk and UserVoice, which are designed to address customer service requests.
We've created Helprace, (http://helprace.com) which does the above and offers a feedback community to the business owner on top of that.
Issue 1:
We don't know if people actually want a feedback community. We had ONE customer who encouraged us to develop it.
So a user, would you want your questions & ideas be publicly visible, in other words would you go through the trouble of posting it? Would love to hear your take on this!!
Issue 2:
We just launched our homepage today. Upon visiting,
-What do you think it can help you with
-What’s the number 1 reason that is stopping you from buying?
-What’s your biggest concern about this product or service?
-Is there anything that is confusing on this page?
Issue 1: We don't know if people actually want a feedback community. We had ONE customer who encouraged us to develop it. So a user, would you want your questions & ideas be publicly visible, in other words would you go through the trouble of posting it? Would love to hear your take on this!!
Issue 2: We just launched our homepage today. Upon visiting, -What do you think it can help you with -What’s the number 1 reason that is stopping you from buying? -What’s your biggest concern about this product or service? -Is there anything that is confusing on this page?