Ask HN: What service should we use for customer support?
We've been using zendesk for a while but recently ran into API limits. Their search and view performance is also not optimal. What are some YC startups using for customer support? Our needs are:
1) must handle high volume of tickets
2) support for searchable metadata attached to tickets
3) API
4) fast and flexible view & search system (would love regexes)
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