Dynamic statement descriptions(stripe.com)

21 pointsby tweakz12 yıl önce5 comments

https://stripe.com/blog/dynamic-descriptors

3 comments

pc12 yıl önce

To hijack our own thread: there was a lot of discussion on HN last week about whether Checkout (our drop-in payment form) should support disabling the Remember Me functionality[1].

That day -- and over the week since then -- we had several long internal discussions about it. We've decided to go ahead and add the ability to disable it. This is now documented at [2].

We want Checkout to be simple, and we didn't want to add too much customization since doing so would go against the grain of the product. The whole point of Checkout is to provide a merchant with the right defaults and to improve over time. But we decided that Remember Me is a special case because there's the appearance of potentially misaligned incentives: someone could argue that Remember Me exists for Stripe's benefit and at the merchant's expense.

This is exactly the opposite of what we're trying to do -- the goal is to increase conversions for businesses using Checkout and to get better at doing that over time. But we're adding the opt out to emphasize that we're not trying to force anything.

If you do disable the checkbox, users who stored their accounts elsewhere will still be able to pay on your site in a single click. (This seemed like the most merchant-friendly option to us -- this way, you can still take advantage of the network.)

Thanks for all the feedback!

[1] https://news.ycombinator.com/item?id=7349607

[2] https://stripe.com/docs/checkout

zrail12 yıl önce

This is great to hear, Patrick. Thanks for the update, I'm sure lots of people are going to be happy about it.

aculver12 yıl önce

This is awesome.

Can `statement_description` also be supplied when attempting to `pay` an invoice? For example, with http://churnbuster.io/ we're frequently reopening and calling `pay` on 2-3 past due invoices for customers who have been receiving service while in an email or phone campaign to get their updated payment information. Currently we automatically generate an email to the customer explaining why they're seeing 2-3 charges in close succession, otherwise they'll email or call wondering why they were "double billed." However, it would be awesome be able to include "january" or "past due" when charging those invoices.

jbalogh12 yıl önce

That's a great idea! Let me see what we can do.

Feel free to email [email protected] (or post here) if you have any other feedback.

zrail12 yıl önce

This is great, and has a lot of potential to reduce confusion and chargebacks. You can do a lot of things with 15 dynamic characters, including putting in base32 unique codes and URLs.

Another really useful example of creative use of the descriptor comes from 37signals' blog from 2009. They put a URL in the descriptor and reduced chargebacks 30%:

http://signalvnoise.com/posts/1545-how-we-reduced-chargeback...