The #1 UX Failure of New Products(stephaniehay.com)
stephaniehay.com
The #1 UX Failure of New Products
http://www.stephaniehay.com/the-1-ux-failure-of-new-products/#.UIg63ml24ox
http://www.stephaniehay.com/the-1-ux-failure-of-new-products/#.UIg63ml24ox
eg: if you're going to sell me something, try to convert me into a longer time customer / account holder AFTER you've sold me a product.
It essentially means creating accounts on the fly based only on an email address.