My Not So Great Visit to the Apple Store(wired.com)
wired.com
My Not So Great Visit to the Apple Store
http://www.wired.com/geekdad/2011/08/my-not-so-great-visit-to-the-apple-store/
http://www.wired.com/geekdad/2011/08/my-not-so-great-visit-to-the-apple-store/
I'm not an Apple fanboy, in fact my background is very similar to the author's - but overall the Apple store service is superior to any other retail experience I've had.