Nope, although after researching the space and working on the product, we did hear about it. We got the inspiration from having a kafkaesque experience trying to find and book a maid in NYC.
This is definitely a concern we take seriously. Our goal is to not only offer a service that's on-demand, but also provide one of the best cleans you'll have. We do a lot of work vetting and training our maids to ensure quality and trustworthiness. This includes 1) interview, 2) reference checks, 3) a demo clean, and 4) background check...before we bring them onto our system. We train our maids to be as efficient as possible and that it's much better to have a customer twice than to work too slowly once.
Our maids carry a backpack and come with the supplies, which are all-natural, they need to clean with except for a vacuum/mop/broom (kind of hard to carry these around on a subway!).
Thanks for the feedback. Particularly in NYC, we felt that mobile-first would satisfy most people since they can book on their way home, and even if they're in their home, they usually have their phone next to them before their computer. Having said that, booking via desktop will come VERY soon. In the meantime, you can also book via mobile web (go to getmaid.com on any smartphone), not just iOS.