It sounds like customer is using Re-invent for web hosting and an upgrade of the web host's system broke an application of his. There's clearly more context than is shown but it basically boils down to:
Customer: "it works on my machine, why doesn't it work on your host?"
Re-invent: "fuck off"
Even if the customer were completely at fault, this just seems like ridiculously awful customer service.
Customer: "it works on my machine, why doesn't it work on your host?" Re-invent: "fuck off"
Even if the customer were completely at fault, this just seems like ridiculously awful customer service.