Sad to say, the same thing happened to me and the support messages were unhelpful to say the least. They have several copy-and-paste answers they use far too eagerly.
And it's asinine to ask someone to update billing information when they've locked your account from accessing the billing info page. Two of us have seen that with DO. Makes them look quite sloppy.
MetricFire is a great product. Stupid simple to use, reliable, fast, no discernable impact on our production systems to add monitoring. Does what it says, works well.
"agile management" is pretty much always going to mean "less management," so it's understandable that management is kind of schizophrenic about the DevOps movement
I assume that was meant to be ironic, because otherwise, um...