Internally people feel like it's becoming IBM. Too many accountants and thinking only about money. Few things changed when AI race started but its still not enough to bring back old Google
I had the same experience with AWS. They even assigned principal someone to our case and guy sent us old blogposts and did nothing. I took a month to find "hidden" checkbox. On GCP I always escalate to pass indian support as they are super incompetent.
Bro, I started doing my balcony self watering project thanks to AI. It is helping me to chose parts which I'll later solder and program. But ofc people use AI for different things.