Or the post office can have a secure storage house where undeliverable packages are held for up to a week, and they leave you a notice to come pick it up.
Decentralization makes it harder to stop political or state actors from manipulating social media, anonymously and invisibly. It makes it harder to stop the propagation of toxic and inflammatory messages.
I don't say "impossible" because the state can shut down the Internet or illegalize decentralized software.
If he could have gone to a "non-authorized" third-party for support, like with a PC, then his blog post wouldn't exist, because he would have gone elsewhere, instead of airing his grievances online and hoping Apple will listen and change.
It's impossible to discuss an article that is never created because there was no money to create it...
I empathize with your need to have easy access to information, and I hope you can empathize with journalists and news media needs to make a living wage.
Misleading claim: any external DNS server is not private. Your requests are directed to a third-party. I suspect data-mining you is how they pay their server bills.
The correct technical solution for privacy is running your own DNS server locally.