I have found google severely declining in engineering quality. On January 8th 2025, they stopped accepting JCB credit cards, and emailed customers that their payment info was invalid and would be suspended (search twitter for examples in japanese).
Seems it was a bug, without any explanation to customers receiving the notification, opening a ticket resulted in it being closed immediately while being lied to (my only guess is they wanted to increase their metrics). How was this not quality checked in the first place?
I guess google has the policy of recording the chat transcript (where lies are recorded), but it means nothing when the company doesn't care.
I don't like it, but aws seems the next logical place to move business to. As far as I can tell, the support there is real.