kaneruss · HackerTrans

11 ปีที่แล้วdiscuss

Everyone talks about omnichannel marketing. I think what's often forgotten is that you don't just send the same message across all your channels. You have to find that right channel for the right message. Those retailers that are dependent on email for everything are going to lose out on those that aren't.

kaneruss

12 ปีที่แล้วdiscuss

I replied up above - happy to answer other questions that come up. Thanx for writing.

kaneruss

12 ปีที่แล้วdiscuss

1) Flat fee – it's a software-as-a-service model where merchants choose the best subscription package for their marketing goals.

2) Merchants benefit in three ways: more frequent customer visits, higher average check size, and increased customer satisfaction. You're right that the data/insights are valuable, but only in as much as they can create monetary benefits for our merchants.

We accomplish revenue increases for our merchants in a number of ways; here are two examples:

A) Provide transparency to consumers throughout the reward process: whereas many loyalty programs make it difficult for consumers to know/find out now much progress they have earned toward their next reward, Thanx provides consumers with real-time insight. We think of loyalty like a race, where if you put too many hurdles, your customers drop out. You can read more in this article we wrote for QSR Mag: http://www.qsrmagazine.com/outside-insights/race-long-term-c...

B) Automated marketing tools: we just launched a product we call "Winback." Basically, Thanx analyzes customer activity and identifies previously loyal customers who seem to be churning out of the business. These previous loyalists then automatically receive an incentive (relevant to what made them loyal in the first place) to return in store. This reignites the relationship and increases revenue for the merchant that they would not have otherwise received.

3) No.

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