Yeah, we had done some research before going into the call, which is why we were just floored at what they were saying. "So you're saying that an enterprise license is more expensive than the business rate listed on your website?" ... "yeah."
I think the whole google maps enterprise was just somebody high up saying "hey, maps is popular, let's try monetizing it" and then not actually holding any of their sales people accountable for anything.
Really, don't bother trying to contact them, it's not worth it. If anything their business API is less sketchy than their actual sales tactics.
We had two different conversations with them and the first time the rep quoted us a rate that worked out to $72 per 1000 map impressions. The second time we spoke to a different rep who, when asked the differences between the free plan and the business plan, told us that if we were currently on the free plan outside of the ToS there would be "consequences".
Edit: I should add that afterwards we immediately switched to MapBox. Straightforward pricing, and it feels great to know that we're supporting the open source community.
I think the whole google maps enterprise was just somebody high up saying "hey, maps is popular, let's try monetizing it" and then not actually holding any of their sales people accountable for anything.