There are also a number of reviews on Glassdoor where supposed Linode employees say they were asked by management to lie to customers about security breaches.
That's a good point. Not worth your time for a company like Linode that doesn't really care about its customers. I think people mistake the quick support responses to basic questions as them caring, but when it really comes down to the important things like security and communication during a crisis, it's clear that there is a huge lapse from the leadership level down. Someone in this post wrote about how they stopped $10k worth of Linode service a month and no one tried to get them back or retain them. That was very odd to read, especially for a business of Linode's size ($22 million in revenue isn't that big where you can shrug off $120k/year.) Par for the course it seems, and everything is starting to make sense. Thanks for sharing your story and sorry that happened to your team.
Could be, but the timing still seems really weird to me. If they did an investigation like they said they did, I just don't see why you would come out with it right now. Because from Pager Duty post it seems that no one could do anything to make them disclose it sooner.
I find this very interesting because I think it brings up a specific question. If this is actually from July, and they knew about it, why would Linode choose this specific time to announce the breach publicly? It seems very curious being that they are already getting punished from the DDoS attack and if they waited 6 months they could have waited until the dust settles a little bit.
Unless, of course, the group involved in the breach are also the ones unleashing the DDoS attacks. Which would also make me think there has been communication between the group and Linode, in contrary to what Linode stated.