devost · HackerTrans

14 ปีที่แล้วdiscuss

Agreed. My biggest issue wasn't that an error occurred, but the fact that there was no recourse available in a timely manner. I tried to be patient and follow recommended support procedures (post to the forums, etc) but losing email for over a week because Google has an internal issue and couldn't be bothered to resolve it didn't sit well with me (thus the post to CTOVision).

devost

14 ปีที่แล้วdiscuss

Appreciate all the interest in this story.

As I mentioned in the follow-on comments, no service is perfect but I think Google needs to try harder for instances like this. The account was disabled and was also the Google Apps admin account. In that instance, I think Google is at least obligated to kick-off an email to the Google Apps back-up email address and alert to the issue with a time-expiring form that triggers a support request with a slightly higher priority. This could all be automated I would think.

I realize Google is huge and they provide critical services to many of us (I continue to use Google Apps for several domains) but the "can't be bothered" customer service attitude can have a significant impact on operations and I wanted to generate some awareness about that. Looks like we succeeded on the awareness front.