I was wondering if you had some compelling (magical?) communication that shifted your clients attitudes, but you're basically guesstimating based on past performance.
I didn't see where a star rating equated to effort. I'll look again.
How have you trained your customers to NOT expect estimates? What's your model for billing and managing budget, strictly Time and Materials, or do you valuate the Planned Deliverables?
Many thanks for a thought-provoking, and wonderfully complete, post.
I didn't see where a star rating equated to effort. I'll look again.
Thanks!