The point about asking questions you can get from the website definitely rings true. We had a customer ask us about 15 questions, the answers to which were all on the website on our features page. He then asked for us to walk him through the installation of our app and a demo. After 30 minutes, we had to cut him off.
We'll definitely be on the look out for these types of customers going forward - and the cost definitely outweighs any sales we would get from these toxic customers.
We'll definitely be on the look out for these types of customers going forward - and the cost definitely outweighs any sales we would get from these toxic customers.