Cool, slightly OT, I currently use Voog Wysiwyg since some years, should I use woofmark instead? Any other wysiwyg editor? (Markdown stored is fine with me)
A decade ago I had great Amazon support, missing books were resent and all problems solved fast.
In Germany I had very crappy Amazon customer service experience the last 2yrs. Problems with payments, fraud, washing machine delivery without taking back the old one although I had paid for that, etc. Worst was a stolen mobile phone (during delivery), where Amazon support gave wrong instructions during several interactions and then failed to cancel the attached carrier contract for months (blaming it on their system) which blocked me to get a new contract b/c I was banned for 6 months by German carriers.
In none of the cases Amazon did help in any positive way. Payments and fraud was only solved after I went to the police.
At least here Amazon support changed directions from 'happy customer' to 'cheap as possible'.