avinashjn

  - not having the work item and communication separated and no easy flow between the two
  - not being able to 'resolve' the issue when there is a checkup down the line

  - having to have my own shadow list of bugs I'm responsible for, i.e. when I need input from somebody else and I assign the bug to them, then it's gone from my 'assigned' tickets list.

  - not heaving a way to be reminded about bugs

  - having to bug people about updating the tickets