How to Put your lazy customers to work(blogs.dovetailsoftware.com)
blogs.dovetailsoftware.com
How to Put your lazy customers to work
http://blogs.dovetailsoftware.com/blogs/main/archive/2007/12/28/Working-Customers.aspx
The biggest shift in the treatment of customers lies in letting them into your operation, with degrees of involvement ranging from soliciting feedback, to partnering with users in development design. Here's how to put them to work for you...
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