How Ruben Gamez dealt with churn and used it to his advantage to grow Bidsketch(blog.bestunning.net)

4 pointsby jitnut12 ปีที่แล้ว2 comments

blog.bestunning.net

How Ruben Gamez dealt with churn and used it to his advantage to grow Bidsketch

http://blog.bestunning.net/cutting-churn-ruben-bidsketch-decreased-churn-rate-retained-customers/

2 comments

patrickxb12 ปีที่แล้ว

There are some good points in here, like making the comment textarea in the cancel form required.

I can't imagine having a 30-45 minute phone call with a service that I just cancelled, though.

jitnut12 ปีที่แล้ว

Yeah, it came as a surprise to me as well. May be once customer settled down a bit after cancellation, he might be receptive to such calls.