First, an email with a subject unrelated to the issue, sent ONLY to customers with open support tickets (mine was 112 days old with no response), then 7 days later they DISCONNECT all their wholesale customers with zero notice. They're all screwed.
ZERO notice to customers who didn't have open tickets.
Andy Muldowney, gets my nomination for the Douchebag-of-the-year award.
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A reply was posted to your trouble ticket:
As of 12/12/12, the iCall wholesale business is being taken over by Telcentris. For assistance, please contact Tad Nikolich ( email-redacted ) at Telcentris. They are taking over all iCall Wholesale accounts and are prepared to get them up and running at the same rates and get all numbers ported ASAP.
iCall.com and iCall consumer business has been acquired by Senico Labs. For assistance on the consumer business, please contact [email protected].
Sincerely,
iCall Transition Team
Stefani Nguyen (email-redacted)
#######
ZERO notice to customers who didn't have open tickets.
Andy Muldowney, gets my nomination for the Douchebag-of-the-year award.
####### A reply was posted to your trouble ticket:
As of 12/12/12, the iCall wholesale business is being taken over by Telcentris. For assistance, please contact Tad Nikolich ( email-redacted ) at Telcentris. They are taking over all iCall Wholesale accounts and are prepared to get them up and running at the same rates and get all numbers ported ASAP.
iCall.com and iCall consumer business has been acquired by Senico Labs. For assistance on the consumer business, please contact [email protected].
Sincerely, iCall Transition Team Stefani Nguyen (email-redacted) #######