Being Social Is About Being Private(kyrobeshay.com)
kyrobeshay.com
Being Social Is About Being Private
http://kyrobeshay.com/post/28647196980/being-social-is-about-being-private
11 comments
It would be a ridiculous conceit for these sites to think that we weren't being social before these websites started trying to make us be social.
Of course, they don't. The adjective "social" really refers to commercial exploitation of voluntarily provided information about social networks (edit: I mean the REAL social network, not the website which tries to take over its management)
This requires the violation of your privacy and as Facebook has been at the forefront of this, they have also been at the forefront of trying to stigmatize and discourage privacy.
Of course, they don't. The adjective "social" really refers to commercial exploitation of voluntarily provided information about social networks (edit: I mean the REAL social network, not the website which tries to take over its management)
This requires the violation of your privacy and as Facebook has been at the forefront of this, they have also been at the forefront of trying to stigmatize and discourage privacy.
Being social is about being able to decide how to be public, how to be private, and to what degree.
Systems that allow others to know what I've read or said, without my direct control, disrupt my ability to thoughtfully tailor my interactions with different people. "Oversharing" systems disrupt my ability to decide how much context to include or what to emphasize, and they mesh poorly with my ability to prioritize my life.
That said, I think people are more understanding than this article gives them credit for. If I have to go change a diaper between reading a message and responding to it, most people seem to handle the delay just fine. I don't think the notification is specifically helpful, but it's also not as harmful as this article suggests.
Systems that allow others to know what I've read or said, without my direct control, disrupt my ability to thoughtfully tailor my interactions with different people. "Oversharing" systems disrupt my ability to decide how much context to include or what to emphasize, and they mesh poorly with my ability to prioritize my life.
That said, I think people are more understanding than this article gives them credit for. If I have to go change a diaper between reading a message and responding to it, most people seem to handle the delay just fine. I don't think the notification is specifically helpful, but it's also not as harmful as this article suggests.
I totally agree too, but can't help wondering how much different this is from the (relatively) old forms of social interactions in the online world. For example:
SMS has a receipt option. iPhone doesn't support it, but my old nokia does. I could easily see that my SMS was not only sent, but received by the other person.
Even on facebook, without any seen/read features (which I wasn't even aware of), I can send a message to someone, and then I might see that they posted some updates, added a friend or made a comment on mutual friend's post. Obviously they have seen my message then. Same would happen with email as long as I'm also connected to the same person on fb...
Chats / Skype / Online status - I tend to turn my chats off completely unless I need to, but when I'm online - people see it. If they see me online (e.g. google chat) they can assume that I got the email they sent me...
Don't get me wrong, I'm not justifying making things even more public. Quite the contrary. I wish there were better ways to maintain privacy and what people see about me and when. But the problem is very much already there.
SMS has a receipt option. iPhone doesn't support it, but my old nokia does. I could easily see that my SMS was not only sent, but received by the other person.
Even on facebook, without any seen/read features (which I wasn't even aware of), I can send a message to someone, and then I might see that they posted some updates, added a friend or made a comment on mutual friend's post. Obviously they have seen my message then. Same would happen with email as long as I'm also connected to the same person on fb...
Chats / Skype / Online status - I tend to turn my chats off completely unless I need to, but when I'm online - people see it. If they see me online (e.g. google chat) they can assume that I got the email they sent me...
Don't get me wrong, I'm not justifying making things even more public. Quite the contrary. I wish there were better ways to maintain privacy and what people see about me and when. But the problem is very much already there.
I think what's important is the predictability and stability of the medium. Quora's recent "feature" is particularly repugnant because they had already achieved relatively wide distribution on the model that people were reading things privately, and then unexpectedly turned this feature on on an opt-out basis.
It's like if the postal mail were suddenly posting your mail history for others to see.
It's equally fine to me if a service starts out as more public -- as imessage did, and going back further, as many instant messaging services did. As long as you know how it works before you start exposing yourself to it, it's not only fine, it becomes a feature you might take advantage of. Like a publicly tweeted @message for example, or calling someone knowing they have callerID.
Of course, I believe privacy has its place too -- an important one. We're working on an app called Burner that generates private phone numbers and will release soon.
It's like if the postal mail were suddenly posting your mail history for others to see.
It's equally fine to me if a service starts out as more public -- as imessage did, and going back further, as many instant messaging services did. As long as you know how it works before you start exposing yourself to it, it's not only fine, it becomes a feature you might take advantage of. Like a publicly tweeted @message for example, or calling someone knowing they have callerID.
Of course, I believe privacy has its place too -- an important one. We're working on an app called Burner that generates private phone numbers and will release soon.
I think Apple's iMessage did this the best: read receipts are off by default, and "delivered" really just means it made it to the device, no more, no less.
The new "Seen" aspect for Facebook messages is particularly sneaky, and I'm not a fan, but whatever. I expect people to respond in time eventually.
The new "Seen" aspect for Facebook messages is particularly sneaky, and I'm not a fan, but whatever. I expect people to respond in time eventually.
Since Facebook launched the "seen" feature, my friends have used Facebook messages significantly more often. Today's communication landscape is filled with tools that leave you uncertain if the recipients have seen or will ever see your message. Facebook messages will see more adoption because they remove that uncertainty.
Everybody waits to respond to some messages. Everybody knows this. Just because someone knows you've read their message doesn't mean you need to respond immediately.
Read receipts make messages more useful. You don't have to guess if someone is a frequent email-checker. You simply know if they've seen it or if they haven't. If they haven't and the message is urgent, you can try other means of reaching the person.
Relax. It's going to be okay.
Read receipts make messages more useful. You don't have to guess if someone is a frequent email-checker. You simply know if they've seen it or if they haven't. If they haven't and the message is urgent, you can try other means of reaching the person.
Relax. It's going to be okay.
I agree, and I suspect that most users do as well. This poses an interesting question, though; why have sites like Facebook and Quora been imposing this upon people automatically? What is the 'business' benefit of forcing users to share exactly when they recieve, read, and respond to messages?
Creating a social obligation to respond in many cases = more usage of the service.
From the receiver's end: Like this post says, it creates a sense of urgency as the sender now knows that it's been seen. It also puts the receiver in a tough situation if the sender is an annoyance but the sender doesn't want to possibly hurt their feelings. By default -- without doing anything -- that possibility exists. There becomes an obligation to respond.
From the sender's end: Likewise, if you send a message to someone and you're really nervous about a response (think of a potential boyfriend/girlfriend, for example), if you see that the person has "seen" or "read" your message, and they don't respond, you might begin to worry that they won't ever respond. Of course you know that they might just be busy or taking their time to write a thoughtful response, but the fact that the time is now ticking since they've seen it can make you anxious.
So really, this kind of passive sharing helps nobody.