Kickstarter Apology to Rachel Marone(thenextweb.com)
thenextweb.com
Kickstarter Apology to Rachel Marone
http://thenextweb.com/insider/2012/04/14/crowdfunding-site-kickstarter-accused-of-banning-artist-who-received-too-much-comment-spam/
5 comments
Flagged.
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Flagged as well.
I remember the original article comments here on Hacker News, and it was implied by a vocal minority that Kickstarter didn't need to respond to these allegations.
Thankfully they have, and it's a very reasonable response. I'm glad that Kickstarter have realized their mistake and apologised!
Thankfully they have, and it's a very reasonable response. I'm glad that Kickstarter have realized their mistake and apologised!
My main thing with the whole affair, honestly, is that if an apology was expected, I find it odd that she posted it on a Saturday morning, a year after the actual event took place? It wasn't as though Kickstarter banned her on Friday -- this is a year later.
I still don't know that an apology was warranted, but that's just my opinion. If I were Kickstarter, I likely would have done the same thing. Regardless, I don't know the facts of the situation, and likely won't ever, so I'm just speculating on what I can see.
It's certainly good of Kickstarter to apologize, whether or not they thought it actually necessary, but I'm wondering if her account was reinstated. If so, I'm wondering when her account was reinstated.
I still don't know that an apology was warranted, but that's just my opinion. If I were Kickstarter, I likely would have done the same thing. Regardless, I don't know the facts of the situation, and likely won't ever, so I'm just speculating on what I can see.
It's certainly good of Kickstarter to apologize, whether or not they thought it actually necessary, but I'm wondering if her account was reinstated. If so, I'm wondering when her account was reinstated.
When companies or people make mistakes, it's great to see an apology. However, this one is very late and given the reputation that Kickstarter has, I'd have expected more from them.
The apology was issued on Saturday (same day). This post on Hacker News about the apology just happened to be posted today. How is issuing an apology same day "late"?
Why is it late, because PR people are expected to work on weekends?
Your definition of 'very late' and mine are perhaps at odds.
The complaint was voiced on Saturday, an apology was issued on Monday.
Edit: As mysequel points out, that was actually issued same-day -- I just didn't notice it until much later.
The complaint was voiced on Saturday, an apology was issued on Monday.
Edit: As mysequel points out, that was actually issued same-day -- I just didn't notice it until much later.
This is a misleading title, Kickstarter gave a generic apology thing, rather than confirm the original claim and apologise for that.