Why the customer isn't always right(mechanitis.blogspot.com)
mechanitis.blogspot.com
Why the customer isn't always right
http://mechanitis.blogspot.com/2012/02/why-customer-isnt-always-right.html
Being English, the thought of going back and telling him I wasn't happy with it was horrifying. Especially since he had done a really good job of it. It wasn't his fault that what I'd asked for wasn't what I had actually wanted. But I knew what I wanted now, and I was prepared to pay for it (again).
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