Namecheap Has Locked My Account for Almost 2 Months (and Continues to Ignore Me)
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Hi, I work with Namecheap. There's an incredibly high load on the ticketing system right now and unfortunately it's designed that replies to tickets ends up bumping the ticket to the bottom of the queue again which I recognize is an issue in this case. If you want assistance, please let me know the ticket number and I'll escalate. Thank you and apologize.
Hi Tamar, my ticket number is KLA-811-83465, any help would be greatly appreciated!
At the beginning of September, I bought a new domain name, and two days later got an email saying because of suspicious activity my account had been locked. After attempting to login on namecheap.com, I got the same message, with text saying I should submit a ticket.
I responded to the email, letting them know I hadn’t logged in since I bought the domain, and asked them to do a password reset. I got swamped with other things, and forgot about it until two weeks later, when they finally responded with another email.
They said sorry for the delay, and basically asked the same things. Had I logged into the account, did I share the account, etc.
I repeated what information I had given them before, asked what else they might need to resolve the issue ASAP, and waited. 10 days after that I still hadn’t received a response, so I emailed them again. I also chatted with support on their website, but they said I have to wait for them to reply to the email since it was a “security matter”.
I sent another email 20 days after that, making it almost 2 months in total that I haven’t been able to access my domains, and use the new domain I bought. Has anyone else had this much trouble with namecheap? I don’t even think I can transfer my domains if I can’t get into my account can I?
Any suggestions on what I can do? I haven’t had any problems up until now, but this is ridiculous. I’d love to be able to use what I paid for… Let me know if you’ve had similar issues with them and how you got it resolved, thanks!