Google Checkout Support Is Going To Kill My First Product. What Do I do??
2 comments
Sounds to me like there is a disconnect somewhere between you and Google. Did you change any code that implements checkout? Or did they release any updates lately? Have you tried posting on Android dev forums?
Yes, it does sound that way, but unfortunately I'm very sure its not. I don't do any of the handling of transactions on the Market. That's all done by Google. All I do is post the app to the Google servers and they take care of the rest including listing it in the store, processing payments, etc. Additionally, I did post in the Merchant Forums but have yet to get a response of any kind. Thanks for the suggestion though! :-)
Therin lies the reason the Amazon App Store has already overtaken the Google App Store.
I suggest you put your app into the Amazon store instead. There isn't much you can do about your problems with Google unless you catch the eye of someone higher up the chain.
I suggest you put your app into the Amazon store instead. There isn't much you can do about your problems with Google unless you catch the eye of someone higher up the chain.
Thanks for the suggestion! I'll try the Amazon store.
UPDATE: Using a generic form that doesn't let you enter any custom details, I was able to get a response from Google. They informed me I had canceled the order... something that is completely untrue. Below is a message from one of my potential customers detailing the issue:
John A has sent you the following message: Damaged/incorrect item for order #37455471505XXXX: This app says "authorizing purchase" forever and doesn't actually download. I am in an area with perfect 4G coverage and have no trouble downloading any other apps. Please either fix problem or refund!
How does this equate to me canceling the order???