Next generation of customer relationship management (CRMs)?
Something better then Salesforce?
4 comments
We had some ideas here: http://www.ajatus.info/documentation/ajatus_manifesto/
Do you think if facebook was tweeked that it could be a good CRM?
Salesforce is king of customization, but there are many niche (small) players that may be considered 'better' in their respective fields.
Verticalization.
There's a PDF presentation about the next generation CRM - http://www.textminingnews.com/presentations/SPSS.pdf
Additionally, here are 6 idea's for the next generation CRM - http://www.customerthink.com/blog/six_ideas_for_next_generat...
Additionally, here are 6 idea's for the next generation CRM - http://www.customerthink.com/blog/six_ideas_for_next_generat...