We've been having some difficulty with facebook lately. We had to build an app to put in our page for contest sign ups. When we first started developing this, their Developer app wouldn't load for 2 days. Besides posting on several official facebook page discussion boards and emailing the company to an auto bounce account, we had very little luck making contact with the company.
Our client then wanted to change the first letter of the page name to a lower case. The page has over 1000 fans, so we couldn't even submit a name change request through the page admin. The Help site said it could be requested but provided no means to contact facebook.
Now, we're also seeing memcache problems on facebook's end. Two of our page tabs changed names mid day yesterday. The FBML app is set to use the name 'Rules and Regs', but is now displaying FBML as its name. Our other app is set correctly in the developer's app but is using the tab name we set the first day we created the app.
Is there any way to notify facebook and maybe get a human being to acknowledge our problems from a company so desperate to connect the world's people?
Our client then wanted to change the first letter of the page name to a lower case. The page has over 1000 fans, so we couldn't even submit a name change request through the page admin. The Help site said it could be requested but provided no means to contact facebook.
Now, we're also seeing memcache problems on facebook's end. Two of our page tabs changed names mid day yesterday. The FBML app is set to use the name 'Rules and Regs', but is now displaying FBML as its name. Our other app is set correctly in the developer's app but is using the tab name we set the first day we created the app.
Is there any way to notify facebook and maybe get a human being to acknowledge our problems from a company so desperate to connect the world's people?