Ask HN: What is happening in the food-delivery-as-a-service industry?
I am curious what is happening here: I’ve noticed specialized tablets for food delivery services at restaurants I frequent. There is a tablet for DoorDash, Amazon, UberEats, etc. I can see how a restaurant would use such services, but when I hear that a restaurant just uses it for “advertising” their existence; or the service takes a large cut therefore restaurants have to raise prices in response to participate in the delivery-food "game"; or that staff are overwhelmed by the plethora of services, it makes me think this space is starting to have a negative affect.
2 comments
The business is growing so fast that third part companies are popping up, offering to aggregate all the delivery services onto one ipad + pos integration.
The delivery services are taking in a decent chunk of money on each item, plus the delivery fee. I don't see them going away anytime soon, as less and less millennials/gen z are eating out.
The delivery services are taking in a decent chunk of money on each item, plus the delivery fee. I don't see them going away anytime soon, as less and less millennials/gen z are eating out.
Assuming the restaurants margin's are large enough to take the hit, delivery service's provide access to a perceived new market - people who wouldn't would have visited the restaurant in person, but would like a delivery.
Since a customer pays the same usual prices (+ a delivery fee), the brand has the same value on their next in-person visit.
The services are cut throat, they push for massive %'s and expect the retailer to push a 'Get delivery through xxx' message. I know of one service with an EPOS integration, they must be waking up to it now their business is proven.
Since a customer pays the same usual prices (+ a delivery fee), the brand has the same value on their next in-person visit.
The services are cut throat, they push for massive %'s and expect the retailer to push a 'Get delivery through xxx' message. I know of one service with an EPOS integration, they must be waking up to it now their business is proven.