Verizon How is this even legal?(pastebin.com)
pastebin.com
Verizon How is this even legal?
http://pastebin.com/cwBbSgCP
6 comments
99% of people are going to call Verizon support if they have a problem with their non-Verizon router and can't get on the internet and it will take longer for customer service to fix the problem because the router options etc will be different. This makes perfect sense to me.
I understand that but a customer shouldn't be force to buy hardware from the vendor, or be charged a fine for not doing so. Either work the cost of the hardware into the price of the service, or offer a way to have the service with limited support if the customer wants to take care of it themselves.
Verizon should be able to know if their service works all the way to THEIR box, after that it's my responsibility if I choose not to pay for the additional service.
Verizon should be able to know if their service works all the way to THEIR box, after that it's my responsibility if I choose not to pay for the additional service.
Charge your for router if you have it, charge you for not having it... they win either way. It should not be legal. I'd contact the PUC/PRC for whatever state you are in.
this just makes no logical sense!
Mmm... If they called it "third-party router penalty" you wouldn't be wasting all this time with this.
Obviously they want to make extra money on top of what you pay for the internet. That comes in form of renting you a router or getting the money anyway with a fee.
The naming is wrong. It shouldn't be called "maintenance fee", but it doesn't look like there's anything you can do.
Obviously they want to make extra money on top of what you pay for the internet. That comes in form of renting you a router or getting the money anyway with a fee.
The naming is wrong. It shouldn't be called "maintenance fee", but it doesn't look like there's anything you can do.
johng has the right idea: go argue with someone that is empowered to do something about it.