It's a good premise, but suggestions seem very basic. Any advanced suggestions or case studies?
I'll volunteer one - I keep track of hours spent on tech support and make sure the number goes down over time. This requires bug fixing, usability changes, or sometimes even adding features that are so frequently requested it's easier to add them than explain why you won't.
I'll volunteer one - I keep track of hours spent on tech support and make sure the number goes down over time. This requires bug fixing, usability changes, or sometimes even adding features that are so frequently requested it's easier to add them than explain why you won't.