Ask HN: 24/7 Managed Service/monitoring, other small SaaS what do you do?
1 comments
Buy Wifi when on long haul flights. $12-30/ea.
In all seriousness, I've been in the same boat and haven't really found a good way, other than: Don't cheap out at the provider level, know someone else who can take a look if you're unavailable.
Do not alert for 30sec-3min timeouts. Get alerted during business hours before an issue would happen (e.g diskspace - usually very easy to see a disk running full before it actually happens)
Technically, there's these outsourced support teams in India (and other lower cost countries) for $300-1k/mo, but the quality really varies...
In all seriousness, I've been in the same boat and haven't really found a good way, other than: Don't cheap out at the provider level, know someone else who can take a look if you're unavailable.
Do not alert for 30sec-3min timeouts. Get alerted during business hours before an issue would happen (e.g diskspace - usually very easy to see a disk running full before it actually happens)
Technically, there's these outsourced support teams in India (and other lower cost countries) for $300-1k/mo, but the quality really varies...
Thanks - unfortunately (or fortunately?) I'm not sure... I've done too many long hauls to know that you just can't rely on Wifi. (I'm in New Zealand) It's gotten way better but murphys law... the one time you're on a plane that doesn't have wifi, is the one time stuff goes down :)
I'm a bit (lot) dubious about outsourced support teams.
But yeah if no joy back to the well on trying to find someone locally to support..
I'm a bit (lot) dubious about outsourced support teams.
But yeah if no joy back to the well on trying to find someone locally to support..
Tiny bootstrapped B2B SaaS startup here that's on a very good little growth path. Left the corporate world a year ago, first solid tranche of paying customers, all bootstrapped and getting some headlining clients in the little vertical I'm in. Living the dream !
I'm now at the point where it can't be just me for 24/7 on-call server alerts. They're so rare 1 in the last year for an actual issue (disk space... of course), 3-4 with just little 30sec-3min timeouts connectivity related at the hosting provider end. A more risk tolerant person would just leave it be, but I need to be able to get on long haul flights with confidence someone else can be on call should disaster strike a server.
The usual stack of Linux/Postgres/Rails/Nginx, with a few extra little services like SOLR, Redis etc. But nothing out of the norm that good DevOps/Infrastructure people can't manage. Possibly about to drop GlusterFS into the mix.
I'm with Linode so looking at their managed service offering by default, as that seems to be pretty cheap for what it provides. There's another service by MNX.io but that's $2500USD min/per mo.. way too spendy at this point in time, but that gives a full infrastructure team to handle complex stuff (absolutely overkill). I really want a service with a team vs an individual
Wondering what other HN'ers use/do ? I've been surprised I've not been able to find much out there, and this is the kind of thing you really want to see what peoples experiences are - as the 1 time you need it, the service has to deliver...
Thanks in advance :) -Rowan