I'd disagree with their methodology. So, every Windows Mobile user who has downloaded Opera Mini to try it is considered an active Opera Mini user? Hogwash! Opera Mini has been downloaded 21M times which includes a substantial proportion of people who have downloaded it multiple times and users who have downloaded it to try it and never use it again.
* I greatly appreciate that the 30-day trial doesn't require a credit card. Bravo! Finally someone gets that right.
* Why do you start at 3 brands? I'm guessing that there are enough users that would like to monitor a single brand maybe for $12-$14/mo?
* The plan pricing isn't good. The Big Shot plan costs $100 for 10 brands/users while the Blogger plan costs $19 for 3 brands/users. Why shouldn't I just get 4 Blogger plans? Clearly the convenience of not having to deal with multiple accounts and who can access what where, but it just doesn't look like you're getting the value you should be getting. As 37s said about their pricing "Each tier is roughly double the previous tier, but we deliver more than double the benefits." (http://www.37signals.com/svn/posts/1287-ask-37signals-how-di...).
Overall, it looks like a great way for companies to track their brands online and see how things are going. I'd say you could easily create a sustainable business model out of that.
lol! I remember being called all sorts of things in the 70s. But now it's my turn! Damn kids! Get off my lawn! The fun part is you'll get to do it to the next generation.
Banks can make money by exploiting market inefficiency but banks also create real value. A loan to start a business creates value if the business works.
Crappy that they didn't respond to your ticket, but it shows the resilience of the open source model. You have the tools needed to fix and improve things yourself and then give it back to help others. No reliance on a vendor's timetable.