You hit the nail on the head:) We have been tackling the same concept over at Honeit.com and see a lot of value in this space. Would love to swap stories if up for a coffee chat in the bay.
Cut the guy some slack.. Imagine you just woke up to see Google is now your biggest competitor... I imagine this was written off the cuff and during a state of panic. Entrepreneurship is already a tremendous roller coaster of emotions and this I am sure was not helpful. The founder of LiveNinja doesn't seem immature to me. He built a great product and I am sure very passionate.