I don't understand why they are allowed to look the other way when "professionals" are breaking local laws. Youtube can't allow copyrighted movies on their site. Megaupload was shut down. Below is a real customer service response to reporting a professional in our building.
thanks for reaching out about this, I do apologize for the delay in my teams reply and for contacting us regarding your concerns with the listings you've identified.
Airbnb is an online platform and does not own, operate, manage or control accommodations, nor do we verify private contract terms or arbitrate complaints from third parties.
We do, however, require hosts to represent that they have all rights to list their accommodations.
To that end, we are committed to notifying hosts about complaints such as yours, provided we
(i) receive a formal written letter (scanned electronically as an image or .pdf) addressed to the user that
(ii) details your specific allegation, and
(iii) fully identifies the Airbnb user to whom you believe it applies (please include links).
Although we will not verify, evaluate or arbitrate the terms you identify, we will provide a complete copy of your complaint to the host and we will ask them whether they wish to remove their listing(s).
Again, thank you for contacting us about this.
Best,
thanks for reaching out about this, I do apologize for the delay in my teams reply and for contacting us regarding your concerns with the listings you've identified. Airbnb is an online platform and does not own, operate, manage or control accommodations, nor do we verify private contract terms or arbitrate complaints from third parties. We do, however, require hosts to represent that they have all rights to list their accommodations. To that end, we are committed to notifying hosts about complaints such as yours, provided we (i) receive a formal written letter (scanned electronically as an image or .pdf) addressed to the user that (ii) details your specific allegation, and (iii) fully identifies the Airbnb user to whom you believe it applies (please include links). Although we will not verify, evaluate or arbitrate the terms you identify, we will provide a complete copy of your complaint to the host and we will ask them whether they wish to remove their listing(s). Again, thank you for contacting us about this. Best,