Happy to see something I made showing up in the comments! I do still maintain Exo, but it doesn’t have all of the features I would have liked to build (like automation) built-in. Maybe someday, or for SpaceTraders v2. Cheers!
I don't use Backblaze, so I don't know what kind of upload speeds they have on restores, but 12+ hours for 6gb seems very slow (or the bottleneck is your download speed). It doesn't seem all that unreasonable for someone that's storing 340gb to download 6gb twice. Of course, and it's been stated already, that if this is critical data you should really keep another backup.
I see that you've made some effort to be transparent and fair, but I think this should have stayed as conversation between yourself and Backblaze until there's more substance to the issue at hand.
With that said, it sounds like there could be some good discussion on their restoration process.
He's not even sure that Chrome.exe was at fault. Why are you so quick to assume that it's Backblaze's fault in this one customer instance? He could have just reinstalled his machine, did a lot of weird configurations, etc. and not have even rebooted his computer a single time yet. Anyway, my point is that there is a lot of missing variables and information to make such assumptions. The customer is _not_ always right, you know.
Coming from working in IT support, it's frustrating to me that you've made a big public ordeal over something that, firstly was fixed by rebooting your PC, and secondly you haven't tried downloading the file a second time. I'm not necessarily defending Backblaze here, but posting this when it doesn't work quite right the first time seems a bit harsh. I feel like we need more information before we all grab our pitchforks.
In a way I think this is less intrusive (and clever). These are merely "suggested defaults" that never actually get displayed on the user's profile. Actually using bad defaults may have the undesired effect of people not changing the bad default.
The best compliment to receive, thanks! (I’m the author)