HelloSign | San Francisco | Full time Onsite | Sr. Product Designer
If you’re passionate about designing intuitive interfaces that make the most daunting of tasks delightful, we'd love to hear from you. HelloSign is looking for an experienced UX designer to join our Product team. In this role you will collaborate with our Product, Design and Engineering teams to help us achieve our vision of making agreements frictionless.
I’ve known Garry since 2010. Even though he didn't know us at the time - he met up with us to help us hone our YC pitch. He later became our adviser. Awhile after, when I showed him our growth numbers, he offered to invest, which then triggered a round. He didn't need to follow anyone else to decide. When we had an announcement, Alexis helped get us press. There are tons of helpful moments like this.
When I talk to other founders, I keep hearing how helpful they are. This is one of the most talented and genuine groups of people in the valley.
Garry is one of the nicest, most helpful people I know. 5 years ago, he took a meeting with us, even though we had a barely functioning prototype, and helped us prep for our YC interview. After our first meeting, he even offered to meet up again. I was blown away by how generous he was with his time. We got into YC and he’s been an incredible advisor ever since.
He’s one of the few people I like to think of when I think of Silicon Valley at its best. He genuinely loves product and the creation process. He’s hugely helpful and he’s a great person, through and through.
Agreed. The mission becomes key in having everyone focused and going in the same direction. Startups are really powerful when you have a small group of people are highly focused on solving a specific problem. That’s how they can compete against massive companies. They lose that power when everyone is going in different directions.
I think this is spot on. I used to hate the ideas of values, since I only saw examples of it done incorrectly. I’d see corporations create values or frameworks and it was obvious that they never adhered to them. So, we didn’t have company values for the first few years of the company. Then, a group of people on the team came to me and said we needed values to preserve our culture as we grew. The idea to create values was a grassroots effort at HelloSign. Then, we went on a retreat to create them. A year later, the team was absolutely right. Values have been hugely helpful in sustaining our culture as we grow.
I think some companies can get it wrong. I think others do a phenomenal job. Companies like Stripe, Twilio and Airbnb have incredible missions that tons of people love to support - even people who don’t work there. I think that’s an incredible thing.
To clarify - for awhile, I just thought growing revenue was important and having a business model. I was skeptical of the idea of ‘believing’ as well.
Over time, I realized that great people want to work on something with a great mission. I remember seeing a Stripe pitch about how they wanted to grow the GDP of the internet. They were a tiny company at the time, but you couldn’t help believe that they were going to build something great. They also built a phenomenal product. That’s the kind of belief that I’m talking about.
It’s been amazing to see ZenPayroll grow over the last few years. We switched to ZenPayroll from Wellsfargo. It was night and day. Wellsfargo made every step of the process difficult, from on-boarding new employees, to sending me paperwork, to updating salaries. When I use ZenPayroll, it feels like they went through every customer interaction point and thought through how to make it a delightful experience. I heard that ZenPayroll have a net promoter score of >80, which is incredible. For context, I just google Apple’s NPS and it’s 66 (http://customergauge.com/news/2014-net-promoter-benchmarks/).