They have invested heavily over the lifetime of the company in avoiding providing support. That reputation can never be revived.
Google does not have direct customer support in its DNA, it has the opposite, whatever that is.
They have not demonstrated relentless commitment to being available to resolve issues, and nothing matters more than this if you've bet your company on their platform.
If something goes really wrong. Amazon has your back and you'll find someone who'll listen who has the power to resolve it. Google, you're stuffed. If you've built you're business around that thing that went wrong, well time for regret.
It started out with outstanding software support for the most popular platforms but now it doesn't.
Develop an application in ReactJs? Stripe hand wave: ahh go build your own solution or use some third party thing somewhere over there in "the community, sure you can trust it".....whatever, we're busy, and ReactJs, hmmm haven't heard of that.
My understanding is that overuse is one of the primary reasons health spending is so high in most countries.
No data to back it up, might be wrong.
I can tell you I absolutely loathe pouring money into health insurers to prop up an overused and wasteful system. I'd much rather something like this personal account idea.
>> we do find ourselves sometimes implementing relational DB functionality at the application level to compensate for Dynamo DB's "flexibility."
Yep, this is A-grade crazy, and exactly my point. I would question if it's "sometimes", or "actually almost all the time, now that we think about it, there's not much that we CAN do with DynamoDB without writing application level database functionality."
Surely this has completely destroyed the value of this software.
Hard to imagine any good software written by HP anyway.
Don't they employ lowest cost programmers? Heck the probably designed it using UML or something silly like that, with hundreds of business analysts and vast numbers of stakeholder meetings all working to reach consensus, before getting all those lowest cost programmers to try to write what they think the spec might mean - all truly inspired software is written this way.
I don't know why amazon is so taken with Dynamodb. I find it to be incredibly unintuitive and lacking real world application, requiring applications to perform gymnastics to work with it.
I read your blog post nice read. With respect I suggest your product is too narrow.... space in salons is a very small target user base. I'm not surprised you didn't get much traffic or sign ups from SU Battlefield.... probably no one watching owns a salon or is a beautician.
Humble suggestion is to pivot to a new or revised idea.
They have invested heavily over the lifetime of the company in avoiding providing support. That reputation can never be revived.
Google does not have direct customer support in its DNA, it has the opposite, whatever that is.
They have not demonstrated relentless commitment to being available to resolve issues, and nothing matters more than this if you've bet your company on their platform.
If something goes really wrong. Amazon has your back and you'll find someone who'll listen who has the power to resolve it. Google, you're stuffed. If you've built you're business around that thing that went wrong, well time for regret.