Google doesn't understand customer service. They really don't. When speaking to customers, I ask them what is the biggest issue with using a google product.They will most likely say - reaching a human being.
PS: I work for a competitor of one of google's products.
I just got 3 of my groups migrated to Signal. I expect many more to be migrated by the end of the month. While many may still remain lots of people will be off WA by 8th Feb.
There is. When you live here it's easy to see it. Tensions have been escalating for last 6 months. Hence many changes in Foreign investments - esp. from China.
I can't say I am sad to see this. we have been seeing a lot of propaganda-type articles in some foreign owned media outlets. And given the China threat that is looming, it was expected.
The toughest thing in Google is getting in touch with a Human there. Its virtually impossible unless you know people working there. And this isn't just about scale. Take cloud services. Getting in touch with GCP customer service is a lot more difficult than other providers.
PS: I work for a competitor of one of google's products.