Hi - sorry to hear you've hit some difficulties! support[at]viewedit[dot]com should definitely be able to help!
At this point, download isn't supported. It's something we may do in the future, but for now the hope is that the built in sharing makes download obsolete. Would love to hear areas where DL is important - feedback[at]viewedit[dot]com
Cool! We're working on some other sales productivity tools alongside this - would love to hear what you guys have been doing. I'm devon [at] vidyard [dot] com.
For sure. I think there's a great opportunity for teaching/training/product walk-throughs.
We have a couple customers using the full-fledged Vidyard platform for running training courses, excited to see how this screen recording tech gets adopted by them!
Videos are stored in S3, and then syndicated to our CDNs around the world. The player is HTML5, with a flash fallback, so users shouldn't need anything special to watch.
One of the makers here, good question. We think there's a number of use cases - customer support (screen cap what they're doing wrong) and sales (personalized sales pitch) being the most obvious for the time being.
Also, good point on the Chrome Extension messaging, will fix.
In a freemium model, looking at Revenue churn on the $0 accounts would definitely give you a pretty useless metric.
For some metrics it makes sense to lump the two together. But the distinction between the two is helpful for measuring a product's ability to up-sell itself to the existing customer base.
If you're interested in tracking revenue growth instead of customer growth - then say you have -1% revenue churn month/month, your existing customer base is going to be paying you 1% more the next month (even though you may lose a few customers along the way).
It's a distinction between Revenue Churn and Customer Churn. If customer A cancels their account, it is a loss of 1 account. You can't really have negative customer churn.
Revenue churn would be Customer A cancels their account which was worth $5/month. But if customer B upgrades their existing account by $10/month, you would have negative revenue churn. The negative churn here is negative Revenue churn, ie. upgrades outpace cancelations.
Waterloo, Ontario (Canada) or the Valley. Rails Developer. Full Time.
We're Vidyard, a YC S11 startup building an online video platform for businesses. We're looking for back and front-end engineers with significant web-development experience.
On that particular landing page we did not; however, we've since done some testing on our site, and found you're really best to stay under 2 minutes. 60-90 seconds is optimal.
Attention span metrics really help with measuring your particular audience though - as it heavily depends on the message you're sending.
The names on the funding aren't quite in the Ron Conway, Yuri Milner realm - access to that network is one of the most important pieces of Startfund for follow-on, BD, etc.
That said, it's still awesome to see expansion in funds available for early-stage companies.
Agreed - seems like the terms could potentially defer the top-quality companies (although most would be happy to have the $ in their pockets), while the start-fund structure makes it attractive to any stage.
I'd hope the money is elective though, as that would certainly solve the problem.