100 times this. The hardware is great. The software sucks.
I literally can't believe in 2024 it's still not straight forward to "send a blog post from my phone to my remarkable" without some mangling happening along the way. It was genuinely jawdropping for me, I ended up contacting an employee on LinkedIn to confirm that this wasn't a well supported workflow
In short it was a combination of individual customer outreach our CTO jumped on Skype (yes Skype) to help with installing, I did handholding through onboarding, I ran "webinars" to like 4 people, or less. Everything was just tiny tiny steps.
Hey folks,
Author of that post (but not the story contained in it) here.
Jerry Weinberg published that story in a book titled The Secrets of Consulting. It's a very good book though, going by the comments here, many of you won't like it (or have never consulted).
I published this piece ~7 years ago I'd say, it popped up today as Jerry died sadly a couple of days ago (a real loss, if this style of article isn't for you, you might enjoy The Psychology of Computer Programming[1]).
Anyways, just wanted to give context here amongst the criticisms.
Intercom | Product Engineers & Engineering Managers | San Francisco | Full time
Our mission is to make internet business personal. Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Today we have 20,000 businesses using Intercom to have over 400 million conversations every month, you've probably seen us on many sites you visit :)
We’re looking for big thinkers with small egos to join our vision to change how businesses communicate with their customers. Our team brings together expertise across product, design, engineering, sales, and marketing from top tier companies including Google, Facebook, Amazon, Apple, Box, Zendesk, and Atlassian.
We’re looking for Engineers in all areas, in both our Dublin and San Francisco offices.