Hi Racker: I dont think this statement is necessarily specific to the mail offering. It's more about the pace of innovation or lack thereof @ Rackspace these days. There just seems to be a better fit for everything Rackspace used to do well somewhere else. :(
I want support and someone I can call, but I can honestly say that the support that I receive at AWS is more comprehensive and detailed that the typical response I got from Rackspace, which is really disappointing. Once I discovered that, I couldnt justify the 2x+ premium that I had been paying.
I also wish some of the more interesting things you have like Airbrake, Mailgun, Exceptional got more love. Instead, the focus seems to be on the non-differentiated stuff and all the "enterprise" stuff that matters less and less everyday.
I've been a user of Rackspace E-mail. It's one of the last services I still have with Rackspace and it's been a good platform for my company. I can't tell you the last time I had an issue. Looks like this is on the road to making Rackspace irrelevant on yet another level.
I want support and someone I can call, but I can honestly say that the support that I receive at AWS is more comprehensive and detailed that the typical response I got from Rackspace, which is really disappointing. Once I discovered that, I couldnt justify the 2x+ premium that I had been paying.
I also wish some of the more interesting things you have like Airbrake, Mailgun, Exceptional got more love. Instead, the focus seems to be on the non-differentiated stuff and all the "enterprise" stuff that matters less and less everyday.