As you can see, the original poster deleted his original claim on reddit. No one has ever provided a single shred of evidence that this is actually a thing.
Thanks for being a customer and for your input here. I can also assure you that we do not adjust our pricing based on searches. Our pricing is pretty static and is usually given to us from the tld registries themselves. They sometimes create "premium" pricing for certain domain names and all we do is pass that on to the customer with a very minimal percentage added to it(usually less than 10%) in most cases.
Let me assure you, you are right. We would never do this as firstly, it is unethical and secondly we value our customers. Thanks for being one of them.
Administrators as in whom? No one on our team is monitoring searches and registering domains, period. These claims are 100% false. You can easily prove this at any time by conducting a search yourself and monitoring what happens.
Thank you, our policy has absolutely not changed and never will. We are in the business of serving our customers, not attempting to take advantage of them in any way.
This is false, we do not monitor customer searches nor do we register domains that have been searched on our site. I've said this before and I'll say it again here, if anyone cares to prove that this actually exists and someone within our company is registering searched domain names I will give them a 50k reward on the spot.
We are contacting you from the Namecheap Legal and Abuse department regarding your “XXXXX” Namecheap account.
We are in receipt of a copyright infringement notice pursuant to 17 U.S.C. §512 of the Copyright Act, requesting that we disable allegedly infringing material that appears on a domain hosted in your account (“Domain”):
xLINKSx
As a hosting service provider, Namecheap complies with the Digital Millennium Copyright Act (“DMCA”). We would like to help you avoid any service interruption. Please review the DMCA notice that we have included in this communication.
If you do not have the authorization to host the alleged disputed content, and if you are not authorized to use the disputed content, you will need to remove the content within 72 hours, or we may be required to suspend your hosting account under DMCA guidelines.
In order for us to consider a case resolved, the reported link(s) is to show the '404 Not Found' error/suspended page or redirect to the main page of the website.
If you believe that the identification of this infringing content is in error, we suggest that you contact the reporting copyright owner to resolve the matter. If the reporting copyright owner agrees there is a mistake, ask them to email Namecheap at [email protected].
If you are not able to come to an agreement with the reporting copyright owner or if you disagree with the copyright claim, you may submit a DMCA Counter-Notice to Namecheap within ten (10) business days of the date of this email. The Counter-Notice must comply with the requirements of the DMCA and must contain the following points:
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The DMCA Counter-Notice should be sent either via this ticket by replying to our notice or to Namecheap.com Attn: Legal Department, 4600 East Washington Street, Suite 305, Phoenix, AZ 85034, USA, Facsimile:
Once a valid DMCA Counter-Notice has been submitted, Namecheap would provide a copy of the Counter-Notice to the reporting copyright owner. In addition, the DMCA requires that you remove the disputed content for at least ten (10) and not more than fourteen (14) days from when the Counter-Notice was served. Thus, Namecheap will advise the complaining party that the listing will be reinstated within ten (10) days and will remain so unless we hear from the reporting copyright owner that he or she has filed an action against you under the DMCA in a court of competent jurisdiction for copyright infringement and is seeking a court order to restrain you from publishing the disputed content.
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To be clear, the issue was with a 3rd party provider that we use to send our newsletter. None of our own systems or customer accounts where breached. I sent a follow up email to all users that were affected. The domains linked in the original phishing emails were also disabled. I apologize for this issue and to anyone it may have affected. We have also taken immediate steps to insure it will not happen again.
This is laughable, many of our people have Russian last names and Russian heritage to some degree. The last thing our Ukrainian support people wanted to do was to have to communicate in any way with Russians that lived in Russia. We weren't the only company that left that market. Most western based companies did.
They could have started with their own account of course and then documented it but they didn't even bother with even that before making some baseless statements.
Thanks for your comment and you are correct with your latter point and assumption. It's hard to word things properly when you're limited with the amount of allowed characters on twitter.
I think that's reasonable. I was thinking in terms of cutting out the gaming aspect when I made that statement. I probably should have been more specific. The premise of the entire conversation was based on someone making an unjustified accusation without even following it through and testing it to begin with.